We understand that certain circumstances may require a refund. Please review our refund policy below:
(PS. Any cases not explicitly mentioned in the refund policy document are not eligible for a refund.)
If Mureka discontinues its music generation service, we will issue a prorated refund based on the remaining duration of your current subscription plan.
Refunds for user-related issues are evaluated on a case-by-case basis under the following conditions:
If you originally intended to purchase a monthly subscription but accidentally bought an annual plan, we will issue a full refund as long as the Gold in your account has not been used. To process the refund, please provide the following information:
If you accidentally registered an account and activated your subscription for the first time, but did not use any credits during the subscription period, you may be eligible for a refund. Please provide the following details for review:
If you have subscribed to an auto-renewing plan and did not cancel your subscription before the next billing cycle began, resulting in a new charge, we are unable to issue a refund in this case.