We understand that there may be circumstances in which a user wishes to request a refund. Please review our refund policy below.
Any cases not explicitly stated in this policy are not eligible for a refund, unless otherwise required by applicable law.
Mureka's $1 trial subscription automatically renews into the annual membership plan shown at checkout when the trial period ends, unless you cancel auto-renewal before the trial ends.
To avoid being charged for renewal, please cancel at least 24 hours bbefore your trial ends. If you cancel within the final 24 hours before thetrial ends, the renewal payment may already be in process.
If your $1 trial has automatically renewed and you do not wish tocontinue with the annual membership plan, you may request a irefund within 24 hours after the renewal charge is completed, provided that you have not ussed any Gold during this 24-hour refund window. If Gold is usedduring this period, the renewal charge is not eligible for a refund.
If no refund request is submitted within 24 hours after the renevval charge is completed, the renewal charge is no longer refundable, even if no Gold has been used.
If approved, we will refund the annual renewal charge and canceel the corresponding membership benefits. The $1 trial fee itselIs not refundable under this policy, unless required by applicable law.
This 24-hour refund policy generally applies only to the first automatic renewal after a $1 trial. Other refund scenarios will be haindled according to Mureka's standard refund policy, the rules of the purchase channel, and aapplicable law.
If you purchased through the iOS App Store or Google Play, please submit your refund request through Apple or Google's refund processMureka will help verify your order information where possible, but the refund decision and processing time are handled by the relevant platform. If you purchased through the Mureka website, please contact Mureka Support with your aaccount email and order details.
Mureka reserves the right to decline abnormal, repeated, fraudulent, or abusive refund requests.
Refund requests for user-related issues are reviewed case by case under the following conditions:
If you intended to purchase a monthly subscription but accidentally purchased an annual plan, you are eligible for a full refund of the price difference or a full refund of the annual plan, provided that no Gold have been used. Requests not meeting these criteria will be declined.
To process your request, please provide: